Terms of Service

The short version

• Reading, training and posting are free. There is no subscription and nothing on the floor is behind a card.
• A coach can pay us for exactly two things, both single charges, and we take no cut of what a coach earns.
• We do not write the workouts and we do not check anybody's qualifications. You train at your own risk.
• What you post stays yours. You give us only the licence needed to show it inside the app.
• Fourteen days to change your mind about either payment, no reason needed, wherever you live.
• Abuse, hate and sexual content involving minors get an account removed, and there is a report button on everything.
• Disputes are settled by individual arbitration, not in court and not as a class - and you have 30 days to opt out of that.

Who we are

TrainFloor is a product of ManuSoft Inc., 918 E Old Willow Rd, Unit 101, Prospect Heights, Illinois 60070, United States. These terms are an agreement between you and ManuSoft Inc.; where they say we or us, that is who they mean.

Who can use TrainFloor

You must be at least 13 years old. If you are under the age of majority where you live, you need a parent or guardian's permission. Where local law sets a higher minimum age for an account like this, that age applies instead.

One person, one account. You are responsible for what happens under yours, and for keeping your sign-in details to yourself. Tell us if you think somebody else has got into it.

You may not use TrainFloor if you are barred from doing so under United States law, including if you are on a prohibited-party list or are located in a country under a United States embargo. Using the app is your confirmation that neither is true of you.

What TrainFloor is, and what it is not

TrainFloor hosts workouts written by its users. We do not write them, commission them, check them for safety, or verify anybody's qualifications. Calling yourself a coach in the app is a label you choose, not a credential we have confirmed. Choosing a coach, and deciding whether to train what they wrote, is your decision alone.

Reading TrainFloor is free and posting a workout is free. We take no cut of what a coach earns - what a client pays for a session is settled between them and the coach, and never passes through us.

There are two things a coach can choose to pay us for, and no others:

• An introduction to somebody who wants to train with you - their name, and a conversation with them. Every account is given three of these at no charge before any money is asked for.
• Room on your storefront for another promo - your first is free, and there is no limit on how many further ones you may buy.

In our payment records these two are named lead_unlock and promo_slot, and that name is what decides the price. We set both prices ourselves, on our own server - the app never sends us an amount, and you are shown the price before you are asked to pay. Each is a single charge for a single named thing: nothing is sold as a balance, nothing recurs and nothing renews.

Money moves in one direction only: a coach pays TrainFloor. Nobody is ever paid out through this app, and we neither hold nor move money on anybody else's behalf.

Card payments are taken by Stripe. Your card details are typed into Stripe and never into TrainFloor, and Stripe's own terms govern the card half of the transaction.

Training is information, not medical advice

Read this part. Workouts on TrainFloor are written by other users. They are not medical advice, they are not prescribed for you, and they have not been reviewed by a doctor or by anybody qualified to judge whether they suit you.

• Talk to a doctor before starting any new training, particularly if you have a medical condition or an injury, are pregnant, or have been inactive.
• You train at your own risk. Stop if something hurts.
• Leaderboards reward going harder. Do not let one talk you into a weight or a pace you are not ready for.

You accept the risk of training, and it is a real one. Physical training can cause injury, illness and, in rare cases, death, whoever wrote the session. By using TrainFloor you accept that risk knowingly and voluntarily, and to the fullest extent the law allows you release us from any claim arising out of training you chose to do, whether you found it here or arranged it with a coach you met here.

Your content stays yours

Workouts, comments, messages, images and voice notes you post remain yours. You grant us a non-exclusive, worldwide, royalty-free licence to store your content and display it to other people using TrainFloor, in the way the app is designed to. That licence exists so the app can function and for no other purpose. It ends when you delete the content or your account, except for copies already written to a backup, which disappear when that backup is overwritten.

Only post what you have the right to post. Do not upload somebody else's writing, photographs, video or music as your own.

What you may not post

There is no tolerance for objectionable content or abusive behaviour on TrainFloor. Do not post, send or upload anything that is:

• harassing, bullying, threatening, or aimed at a person to intimidate them;
• hateful towards people because of race, ethnicity, national origin, religion, disability, sex, gender identity, sexual orientation or age;
• sexually explicit, or sexual content involving minors in any form;
• violent or graphic, or encouraging self-harm, suicide or disordered eating;
• promoting illegal drugs, performance-enhancing drugs, or unsafe use of any substance;
• illegal, fraudulent, or infringing somebody's rights;
• spam, scams, or bulk unsolicited messages.

Do not impersonate anybody. Do not scrape, copy or resell the service, and do not attempt to break, overload or gain unauthorised access to it or to anybody else's account.

Automated review

Text you post is checked automatically before or shortly after it appears, which may delay or block a post. How that works and who processes the text is set out in the Privacy Policy. Automated review is not perfect in either direction, and it does not replace reporting.

Reporting, blocking, and what we do about it

Every workout, comment, message and profile can be reported from inside the app. You can block any account, which stops them contacting you and hides their content from you.

Reports are reviewed and acted on. We may remove content, limit an account, or terminate it, with or without notice, where these terms have been broken. Serious cases are reported to the relevant authorities. If your account is terminated you may write to us to dispute it, and we will look again.

Copyright, and how to report an infringement

We respect copyright and we expect you to. If you believe something on TrainFloor infringes a copyright you own or represent, send a notice under the Digital Millennium Copyright Act to the agent below. Include all of the following, or we may not be able to act on it:

• your physical or electronic signature;
• what work you say has been infringed;
• what is infringing it and where to find it in the app, in enough detail for us to locate it;
• your name, address, telephone number and email address;
• a statement that you believe in good faith that the use is not authorised by the owner, its agent or the law;
• a statement, made under penalty of perjury, that the information is accurate and that you are the owner or authorised to act for them.

Designated agent for copyright notices
ManuSoft Inc., Attn: DMCA Agent
918 E Old Willow Rd, Unit 101
Prospect Heights, Illinois 60070, United States
[email protected]

We will remove or disable what is complained of and tell whoever posted it. If your content was removed and you believe that was a mistake, send a counter-notice to the same agent with your signature, what was removed and where it was, a statement under penalty of perjury that you believe it was removed by mistake or misidentification, your name, address and telephone number, and your consent to the jurisdiction of the federal court for your district, or for the Northern District of Illinois if you are outside the United States. Unless the complainant files suit, we may restore the content after ten business days.

Repeat infringers lose their accounts. Misrepresenting that something is infringing, or that it was removed by mistake, carries liability for damages under section 512(f) of the Copyright Act.

Coaches

Anyone can become a coach in the app and post workouts. If you do:

• you confirm the workouts are yours to post and that you have described them honestly;
• you are responsible for what you publish and for any links on your profile;
• you must not present yourself as holding a qualification you do not hold;
• the promos on your storefront must lead somewhere that does not break these rules, and you are responsible for what is on the other side of them.

Posting is free and we take no cut of what you earn. What you can pay us for is the two things set out above, each a single charge you choose to make. If we ever charge for anything else, the coaches on the floor hear first.

Refunds

Fourteen days, either payment, no reason needed. Write to [email protected] within fourteen days of a charge and we put it back on the card it came from. You do not have to say why.

What you bought goes back with the money. A refunded introduction closes: the request is over and you no longer hold it. We cannot make you un-read somebody's name, so a refund ends an introduction rather than undoing it. A refunded promo slot takes the room back: you hold one slot fewer, and if that leaves you with more promos than slots, the newest one comes down with it.

The free ones are given rather than sold, so there is nothing to refund. Every account holds three introductions and one promo slot at no charge, and no refund hands one of those back.

After fourteen days we can still refund a charge and often will, but by then you are asking us rather than telling us. If you go to your bank instead of to us, the same thing happens to what the charge bought, and we answer the bank with our record of the payment.

If you live in the European Economic Area or the United Kingdom, the law gives you fourteen days to withdraw from a contract made at a distance. A business can end that right early for something delivered immediately, by asking you to consent to immediate delivery and to acknowledge that consenting costs you the right. We ask for neither, and we do not rely on that exception. Nothing in the buying flow asks you to sign the right away, and the fourteen days above are yours wherever you live and whether or not you have used what you bought.

Feedback

If you send us an idea, a suggestion or a bug report, we may use it without owing you anything for it and without keeping it confidential. That is not us taking your work; it is so a fix somebody asked for can ship without a licence negotiation attached. Do not send us anything you want to keep or be paid for.

Links and services that are not ours

A coach's promo, a social link and a YouTube video all lead somewhere we do not run. We do not endorse what is on the other side, we do not control it, and we are not responsible for it. What happens once you leave is between you and whoever runs that place, under their terms and their privacy policy.

Messages from us

By creating an account you agree to receive the messages the service needs to work - notices about your account, about a payment, and about changes to these terms - by email, in the app, or as a push notification if you turned those on. These are not marketing and cannot be switched off while your account exists; push notifications can, in Settings.

The service can change

TrainFloor is under active development. Features may change or be removed, and the service may be unavailable at times. We will not deliberately delete your content without cause, but we do not guarantee uninterrupted availability, and we do not promise to keep any particular feature.

Ending it

You can delete your account at any time from Settings in the app. We may suspend or terminate an account that breaks these terms. The sections on the content licence, disclaimers, liability, indemnity, dispute resolution and governing law survive the end of your account.

No warranty

TrainFloor is provided as is and as available, without warranties of any kind, express or implied, to the extent the law allows. We do not warrant that it will be uninterrupted, error-free, or that any content on it is accurate or suitable for you.

Limits on liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential loss, or for lost data or lost profits. Where liability cannot be excluded, it is limited to the greater of the amount you have paid us in the previous twelve months or twenty United States dollars.

Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud. If you are a consumer, you keep the statutory rights your local law gives you, and nothing in these terms overrides them.

If you cost us something

If somebody brings a claim against us because of what you posted, what you did on TrainFloor, or a right of theirs you broke, you will cover what that costs us - the claim itself, and reasonable legal fees. We will tell you promptly if such a claim arrives, and you may take over its defence, but you may not settle it in a way that admits anything on our behalf without asking us first. This does not apply where the claim is our own fault.

Settling a disagreement

Read this section. It changes how a dispute between us is decided, and it gives up your right to a jury and to join a class action. It applies to you if you live in the United States. If you are a consumer resident in the European Economic Area or the United Kingdom, it does not apply to you at all and Governing law is what governs instead.

First, tell us. Before starting anything formal, send a written description of the problem and what you want to [email protected] or to the postal address above. We will do the same to you. Most things end here, and neither side may start an arbitration until 30 days after that notice.

Then, arbitration, one person at a time. If the 30 days pass without a resolution, any dispute arising out of TrainFloor or these terms is settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this section. The arbitrator decides the dispute and may award whatever a court could, but only to you and only about your own claim.

No class actions, and no jury. Neither of us may bring a claim as a class, collective or representative action, act as a private attorney general, or have a claim consolidated with anybody else's. Both of us give up the right to a jury trial. If that class waiver is held unenforceable for a particular claim, this whole arbitration section does not apply to that claim, and it goes to court under Governing law; the rest of this section still applies to everything else.

What is carved out. Either of us may bring an individual claim in small claims court instead, and either of us may ask a court for an injunction to stop misuse of intellectual property or unauthorised access to the service, without waiving anything else here.

Where and how. Arbitration is seated in Illinois, but you may ask for it to be heard by telephone or video, or in the county where you live, and we will agree. AAA's rules decide who pays what, and where the rules make us pay the filing fee, we pay it.

You can opt out, and it costs you nothing. Write to [email protected] with your name, your handle and the words "arbitration opt-out" within 30 days of first agreeing to these terms, and this whole section will not apply to you. Opting out changes nothing else about your account and we will not treat you differently for it.

Any claim must be brought within one year of when it arose, or it is waived, to the extent the law allows.

Governing law

These terms are governed by the laws of the State of Illinois, United States, without regard to its conflict of law rules. Where Settling a disagreement does not send a dispute to arbitration, it will be brought in the state or federal courts located in Illinois, and you agree to their jurisdiction. If you are a consumer resident in the European Economic Area or the United Kingdom, this does not deprive you of the protection of the mandatory laws of the country you live in, or of your right to bring proceedings there.

Apple and Google

These terms are between you and ManuSoft Inc., not with Apple or Google. They are not responsible for the app or its content, and they have no obligation to provide support for it. If the app fails to conform to a warranty and you obtained it from the App Store, Apple may refund what you paid Apple for the app; beyond that Apple has no other warranty obligation. The app is free to download, and the two payments described above are made to us by card rather than bought through the App Store - they are not App Store purchases, and Apple is not the seller of them. Apple and Google are third-party beneficiaries of these terms and may enforce them against you.

Changes to these terms

If these terms change materially, the date at the top changes and the app will point you here. Continuing to use TrainFloor after a change means the new version applies. If you do not agree to a change, delete your account.

The whole agreement

These terms and the Privacy Policy are the entire agreement between you and ManuSoft Inc. about the service. If any part of them is held unenforceable, the rest still applies. Not enforcing something is not a waiver of it. You may not transfer your rights under these terms to anybody else; we may transfer ours to a company that takes over this business, and your rights are unaffected if we do. Neither of us is responsible for a failure caused by something genuinely outside our control.

Contact

ManuSoft Inc.
918 E Old Willow Rd, Unit 101
Prospect Heights, Illinois 60070
United States

Support and disputes: [email protected]
Copyright notices: [email protected]
Privacy: [email protected]